Privacy Policy

Updated: 13th September 2018

Protecting your privacy is extremely important to HomeGuard LTD and this Policy describes how we may collect, manage and use your personal data. It also describes the rights you have over the data we hold. If you have any questions regarding your personal data, you can email GDPR@homeguardltd.com

Summary of data usage

  • HomeGuard LTD will use your personal data exclusively for the purpose of conducting business and especially to provide after care services in connection with work carried out by HomeGuard LTD.
  • You may change, update or remove data at any time in accordance with this privacy policy. If you no longer wish to be contacted in the future by us please forward any emails you may have received to GDPR@homeguardltd.com and insert “unsubscribe” as the appropriate subject heading.
  • We use payment service providers to process credit card data, and to better protect that data, we do not process or store it ourselves. Any time your card data is transferred, it will be encrypted using 128 bit SSL encryption.
  • Once you have provided us with your personal data, we do not pass the data on to third parties. A transfer of data to companies outside of HomeGuard LTD will only take place where necessary.
  • You also have rights over how your data is used. For example, if we rely on your permission for contacting you about products and services carried out by HomeGuard LTD or marketing purposes, you have the right to withdraw that permission at any time. We will process your request as promptly as possible to prevent further marketing.

How long will you keep my data?

We maintain and protect data for as long as necessary in connection with the purposes for which it was collected or otherwise lawfully processed, including as required by applicable laws and limitation periods. At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How do I contact you?

If you have concerns regarding the processing of your data or if you wish to opt out of direct marketing, you can contact us at GDPR@homeguardltd.com or at the following address:

Home Guard LTD
3 Griffin Lane, Aylesbury, Buckinghamshire, HP19 8BP
Telephone: 0800 193 80 06

What personal data we collect and why we collect it

Any personal data collected and retained through question/contact forms are used solely for contacting you back and answering your questions about one of the services that we offer and may contact you in near future about after care service for the work carried out by HomeGuard LTD.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Visitor comments on our websites may be checked through an automated spam detection service.

Comments & Reviews

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

We collect data from users and site visitors. This may include personal data, such as name, contact details, postal address; and technical data, such as information about cookies.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

More about Cookies Policy

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google Analytics which uses cookies to track visitor interactions with this website and data is used internally to provide better user experience.

We collect anonymous data of IP addresses of visitors. An IP address is used to identify the country, city and network from which a computer is connecting to the internet. We analyse the IP address of website visitors to improve the website operation and detect spam.

Google Analytics Privacy Policy